Wholesale Policies

In order to be approved for Soja Brooklyn's wholesale program a Resale ID # and certificate is required. 

ORDER + PAYMENT

Opening order minimum: $250

Reorder minimum: $250

Payment is due at the time of order placement (prior to shipment).

Orders that don't meet the criteria will not be processed. Our candles are made to order, orders are produced once payment has been received. Invoices are sent upon receiving the completed order form. All orders must be paid, upfront in full.

LEAD TIME

All orders will ship within 2-4 weeks unless otherwise specified. 

SHIPPING

Additional shipping fee applies. When the order is ready to ship, an invoice for shipping fees will be sent. Let us know if you would like to ship via your corporate shipping account. Upon shipment tracking, information will be sent. We ship via UPS or FedEx.

Soja Brooklyn is not responsible for lost or stolen packages once delivered.

RETURNS

We do not accept returns. Any claims of shortages and damages must be received within 7 days of delivery. After a review of the request, a replacement will be initiated or a credit can be issued towards a later purchase.